Frequently asked questions
Are the flowers real?
Our flowers are high-quality artificial blooms designed to look incredibly realistic. They will never fade or wilt, allowing your keepsake to stay beautiful for years.
How is the item packaged? Will it arrive damaged or scratched?
Each shadow box is carefully inspected and securely packaged with protective materials to prevent scratches or damage during transit. We use sturdy outer packaging to ensure it arrives safely at your door.
Does the shadow box light up?
We offer a variety of designs — some styles include a built-in LED light for a warm, cozy glow, while others are non-lighted for a classic display look.
You can choose the option that best suits your preference. Please check the product details to see whether your selected style includes lighting.
How long does production and shipping take?
Orders are typically processed and shipped within 1–3 business days.
Shipping time depends on your country and the selected shipping method, but it usually takes around 5–9 business days for delivery.
During busy seasons and holidays, delivery times may be slightly longer due to high order volume. We highly recommend ordering early to ensure your gift arrives in time.
Is it ready for gifting?
Absolutely. Each shadow box is securely packaged and designed to be gift-ready, making it a perfect surprise for Mum, Mama, Grandma, or any mother figure.