Shipping Policy

Shipping Policy - Momommy

Notice

👉 The factory will make a production plan within 24 hours after you submit the order, so the customized information cannot be changed once submitted. Please check your customized information carefully. 👉 When you order a product, it is specially designed and prepared for you. We make return and exchange service for damages caused by the design or the product. If you have a problem, feel free to message us.

Shipping Areas

We currently only ship to the following countries.

United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Greece.

1. How Long for Shipment?

The time frame of an order delivery is divided into two parts:

Standard Shipping

Processing: 3-5 business days
Delivery: 5-7 business days
Cost: $6.99, Free on orders over $59.99
Total Time: Approximately 8-12 business days

Expedited Shipping

Processing: 3-5 business days
Delivery: 4-6 business days
Cost: $14.99
Total Time: Approximately 7-11 business days

Note:

  1. Taxes (if charged) should be afforded by the customer.
  2. The shipping time will be affected by public holidays, destination countries (especially shipping addresses outside NA or EU), bad weather and international couriers.

2. Where Is My Order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in both your account email and order number in order to monitor order status.

After we send out the package, you will receive a tracking number and you can check the tracking information on our website: CLICK HERE

3. Tips for Shipping

  1. To deliver successfully, we suggest you leave your correct email address and mobile number during the checkout process.
  2. Unsuccessful delivery caused by a blank mobile column cannot be compensated.
  3. PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even including the apartment or unit number. Non-delivery or extra shipping fee due to personal reasons will not be taken by Momommy.
  4. Your order can be tracked in detail only when it arrives in your country's facility. After it arrives in your country, please allow 5-7 days more for the package to reach you.

Contact Us

If you have any problems, please contact our customer service department by email. We will reply to you within 24 hours in business days and 48 hours on non-business days.

Email: service@momommy.com